Sustainable consumption
Sustainable consumption

Sustainable consumption

We are ready to take concrete actions so that future generations can count on a cleaner, more liveable and more sustainable planet.

The responsible approach to the environment is reflected in the business and operational model of the doValue Group.
During 2021, there was an overall increase in the consumption of paper, toner and other office materials. In general, as already reported, the lower use of smart working compared to 2020 as a result of decreased measures to limit the spread of the pandemic, has led to a new increase in office attendance and, therefore, an increase in the consumption of office materials.
Furthermore, in order to make its commitment to the environment more concrete, the “Guidelines on environmental issues” were drawn up with the aim of defining principles and good practices to be followed in daily behaviour.

1. Energy consumption and greenhouse gas emissions
The Group promotes an efficient use of energy resources in order to improve energy sustainability and to enhance environmental management systems.
The Group’s energy consumption is mainly related to the use of lighting, heating and air-conditioning systems serving the offices, and the operation of the data centre and server rooms.
In continuity with what has been defined for the years 2019 and 2020, the Group has continued its efforts to make its energy consumption more efficient, improving its energy sustainability.

Energy consumption within the organisation*
UdM 2021 2020 2019
Natural gas GJ 14,532 5,548 6,760
Diesel consumption for fleet** GJ 1,446 1,981 1,310
Petrol consumption for fleet GJ 598 62 87
Electricity purchased GJ 18,420 15,224 15,623
of which from renewable sources (purchased) GJ 15,908 6,395 7,183
% renewable of the total % 86% 42% 46%
Total energy consumed within the organisation GJ 34,997 22,815 23,781
Energy intensity***        
Energy intensity compared to total consumption GJ/average no. employees 12.83 8.24 12.15
Energy intensity compared to natural gas consumption GJ/average no. employees 5.22 2.00 3.45
Energy intensity compared to diesel consumption GJ/average no. employees 0.70 0.72 0.67
Energy intensity compared to petrol consumption GJ/average no. employees 0.29 0.02 0.04
Energy intensity compared to purchased
electricity consumption
GJ/average no. employees 6.62 5.49 7.98
Energy intensity compared to the consumption
of electricity purchased from renewable sources
GJ/average no. employees 5.72 2.32 3.67

* Unless otherwise specified, the data refer to Italy, Greece and Spain. For the Portuguese company Altamira, energy consumption is considered as non-material (approx. 3% headcount), while for Cyprus, the consumption data for the office buildings are not available as they are not held or controlled by the company.
** In the reporting year, the scope was extended to include the consumption of the Italy, Spain and Cyprus fleets. With reference to the Italian car fleet, it should be noted that the 2021 consumption has been estimated on the basis of the 2020 consumption, since the data referring to the actual mileage are not in the company's possession or control.
*** The energy intensities have been calculated taking into account the different scopes in terms of average number of employees for consumption related to office buildings and car fleet.

The following table presents the data relating to emissions (Scope 1 - Direct Emissions, and Scope 2 - Indirect Emissions linked to Energy Usage).

Emissions  UdM 2021 2020 2019
Direct emissions (Scope 1)        
Natural gas tCO2e 850 283 345.239
Diesel for fleet tCO2e 106 139 92
Petrol for fleet tCO2e 41 4 6
Petrol electric hybrid tCO2e - 1 -
Refrigerant gases used for air conditioning tCO2e - 6 -
Total tCO2e 1,000 434 443.043
Indirect emissions (Scope 2)        
Electricity purchased from the network (Location-based emissions)
tCO2e 1,943 1,623 1,431.16
Electricity purchased from the network (Market-based emissions) tCO2e 267 1,577 1,093.51
GHG tCO2e emissions/average no. employees        
Direct emissions tCO2e/average no.
0.3778 0.156729 0.22645
Indirect emissions (location-based) tCO2e/average no.
0.6987 0.585947 0.73149
Indirect emissions (market-based) tCO2e/average no.
0.0959 0.569139 0.55891
Conversion factors UdM 2021 2020 2019
Natural Gas Emission Factor - Source: DEFRA 2021, 2020, 2019 respectively for the reporting periods 2021, 2020 and 2019 kgCO2 e/ kWh   0.1839 0.1838
Diesel & Petrol Emission Factor - Source: ISPRA 2019 for the 2021 data, DEFRA 2020 for the 2020 data and to estimate the Italian car fleet kgCO2 e/ kWh Specific emission factors were considered for each category of car Specific emission factors were considered for each category of car -
Terna – 2019, 2018 and 2017 international comparisons respectively for the 2021, 2020 and 2019 reporting periods kgCO2 e/ kWh 0.315 (Italy)
0.428 (Greece) 0.210 (Spain)
0.336 (Italy)
0.475 (Greece) 0.255 (Spain)
0.359 (Italy)
0.498 (Greece) 0.296 (Spain)
European Residual Mixes 2018 for the 2020 and 2019 data, Mixes 2019 for the 2021 data kgCO2 e/ kWh 0.465 (Italy)
0.577 (Greece) 0.342 (Spain)
0.487 (Italy)
0.696 (Greece) 0.451 (Spain)
0.487 (Italy)
0.696 (Greece) 0.451 (Spain)

2. Scope 3 consumption
As part of the monitoring and containment of energy consumption and emissions, the Group pays attention to optimising and reducing consumption and atmospheric pollution.
In its quest for increasingly complete non-financial reporting in line with the best market practices, the doValue Group has enhanced its FY21 reporting with a first exercise to extend the calculation of Scope 3 emissions to the total scope. This is referred to as an extension, and not as an ex novo exercise, due to the fact that in order to comply with the requirements of Spanish Law 11/2018, some categories of Scope 3 emissions have already been reported in the two previous reporting periods with reference to the Spain scope.
The “other indirect GHG emissions (Scope 3)” as defined by the GHG Protocol5 guidelines, are emissions from an organisation’s activities, from sources not owned or controlled by the organisation itself, including emissions both upstream and downstream of the production and supply processes of activities and services.
With reference to the Group, the processes that determine emissions relating to the provision of the Group’s predominantly intellectual services were therefore investigated, i.e., emissions deriving from business trips and travel by air and rail.
The emissions reported relate to the entire Group scope, calculated using the fuel-based method and compared with the 2020 data already reported in the NFS of the previous reporting year (relating, as mentioned, to Altamira Spain alone). Mileage data are provided, for all companies, directly by the agencies the entities rely on to organise their business trips.

Emissions  UdM 2021 2020
Other emissions (Scope 3)      
Indirect emissions related to business travel – plane tCO2e 82.99 86.83
Indirect emissions related to business travel – train tCO2e 18.84 18.49
Indirect emissions related to business travel – Total tCO2e 101.82 105.32
GHG tCO2 e emissions / average no. employees      
Indirect emissions related to business travel – Total tCO2 e/ average no. employees 0.03 0.14


Conversion factors UdM 2021 2020
Natural Gas Emission Factor - Source: DEFRA 2020, 2019
respectively for the reporting periods 2021 and 2020
kgCO2 e/ kWh 0.18362 (plane)
0.03549 (train)
0.18181 (plane)
0.03694 (train)

During 2021there has been a decrease in the use of air transport in favour of greater use of rail transport.
The improvement is largely attributable to Altamira Spain, which reports approximately 252,000 km by air and 414,000 km by train in 2021, compared to over 477,000 km by air and approximately 500,000 km by train in 2020. These reductions (-47% and -17%, respectively) clearly explain the decrease in emission intensity at Group level, which stands at 0.03 tCO2e per employee.

3. Consumption of materials
Although the type of business involves limited environmental impacts, doValue is constantly committed to reducing the consumption of materials (mainly office materials) also through the promotion and dissemination of virtuous practices both among employees and in business relationships.

Materials used by weight
or volume *
UoM 2021 2020 2019
Paper Kg 35,735 16,793 59,271
Toners, cartridges and stationery
(envelopes, folders, binders, boxes, labels, signature books, return receipt postcards)
Kg 14,207 1,181 16,298

* For the year 2021, the scope was extended to include Italy, Greece, Spain and Cyprus. For the Altamira company in Portugal (about 3% headcount), the consumption of materials was not considered significant. The data from the previous years refer to Italy, Greece and Spain.

In addition the Group supports initiatives aimed at reducing plastic consumption in offices. 

4. Waste production and disposal
The doValue Group adopt responsible behaviour with regard to the production and disposal of waste, which are in any case related only to office activities, promoting among employees virtuous behaviour concerning the differentiation of office waste.
This responsibility is expressed in compliance with the regulations in force within the countries in which the Group operates and in the dissemination of good practices that employees are called upon to adopt in their daily work.

Waste * UoM 2021 2020 2019
Total waste produced Kg 48,129 12,041 7,772
of which hazardous Kg 730 561 -
of which not hazardous Kg 47,399 11,480 7,772

*The 2020 data refer only to the Italian companies and Spanish company of the Group, for the first time included in the calculation since the company refined its calculation methods in this area in 2020 to reconsider the materiality of the data. The data from previous years refer only to the Italian companies and doValue Hellas.

In 2021, waste production amounted to 48,129 kg, compared to 12,041 kg in 2020, an increase due to a number of factors: the expansion of the Group’s scope, the release of sites, the partial reopening following the first wave of the pandemic emergency, and the increasingly punctual and precise reporting capacity of the subsidiaries.
With regard to the disposal method, during 2021 the Italian companies and the Spanish Group company allocated 22,764​ kg (of which 22,314 non-hazardous and 450 hazardous) of waste produced for recycling and the remaining 25,345​ kg (of which 25,065 kg non-hazardous and 280 kg hazardous) for recovery.