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Complaints, appeals and conciliation

Complaints, appeals and conciliation

A complaint is a written objection, such as a letter, a fax, an e-mail, relating to our behaviour, even omission, and which is addressed to us by the owner of the file we are managing
When a dispute arises between the Customer and the Bank regarding banking or financial products or services, he/she can submit a complaint to the Bank by filling in the form available on the website click here or by sending the complaint by registered mail with proof of receipt or via e-mail or even via PEC, addressed to:

doValue S.p.A.   
Viale dell'Agricoltura, 7
37135 Verona  
Tel. 800 44 33 94
Fax: + 39 06 47979820
Indirizzo e-mail: ufficioreclami@dovalue.it
PEC: dovalue.pec@actaliscertymail.it  

In the event that the Customer is not satisfied or has not received any answer within the specified deadlines, before approaching the Court he/she can:
  • refer to one of the Conciliation Bodies registered to the Ministry of Justice;
  • appeal to the ordinary judicial authority in the event that the conciliation was to be concluded without reaching an agreement;
  • contact the Conciliation and Arbitration Chamber at Consob for disputes, as soon as it is operational, regarding compliance with the obligations of information, correctness and transparency provided in contractual relations with investors.